Any questions regarding this policy or enquiries regarding privacy should be sent to TANDY Media Limited, PO Box 302, Bexhill-on-Sea, TN40 9HN, UK.
What type of information is collected by TANDY Media?
TANDY Media collects most information directly from the users of it’s website(s). We collect this information so you can subscribe to one of TANDY Media’s magazines, purchase products via the TANDY Media website, request a product or service from TANDY Media, complete a survey or questionnaire, enter a competition, or communicate with TANDY Media by e-mail or telephone.
TANDY Media may also be provided with personal information about an individual from a third party, for example from third parties who give gift subscriptions. The type of personal information collected includes (but is not limited to) name, address, contact details, age range and gender.
How is this information used by TANDY Media?
TANDY Media uses personal information primarily for the purpose to facilitate orders for subscriptions via it’s website(s). TANDY Media may also use this information to enhance the shopping experience, resulting in a more personalised service for you. TANDY Media may also use this information to communicate with it’s customers and to provide updated information on products and services.
From time to time, we may provide statistical information about sales, trading patterns and navigation techniques to our publishing partners. This will simply comprise data collected about you and other users to form aggregate results.
Unless requested not to, TANDY Media may provide your personal information to third parties, which may in turn provide your information to carefully selected other third parties for marketing purposes.
To whom might TANDY Media disclose Personal Information?
TANDY Media will provide your information to Publishers or suppliers of the products or services you have ordered so that these orders can be fulfilled.
TANDY Media may also provide your information to other organizations who are sponsoring or otherwise involved with or participating in a promotion, competition or survey; including registered companies that are involved with the drawing of the prize and database management entities.
Use of Internet Cookies online
Cookies are small pieces of information that are stored by your browser on your computers hard drive. Our cookies do not contain any personally identifying information, but they do enable us to provide the functionality you require when visiting TANDY Media websites (for example, to place items in your shopping cart).
If you ordered a magazine subscription and wish to cancel, we are happy to refund any un-mailed issues. If you are dissatisfied in any way, you can write or call to cancel and we will refund you for all un-mailed issues.
We hope that our customers are fully satisfied every time they shop with us. However, occasionally we understand that you may wish to return an item. In the case of unwanted items they may be returned, unused, within 30 days of delivery in exchange for a different item or a full refund. Please pack the relevant item securely in its original packing, in a re-sellable condition, and send it to us with an explanation of the reason for its return. Please note that you will be responsible for the costs of returning the goods except where a fault is discovered within 30 days of purchase – in these events, we will cover the cost of the returned delivery. When returned items are being exchanged for different products you will be charged for re-delivery, where applicable. In the case of all returned items it is the customer’s responsibility to ensure safe delivery to us and we recommend the use of an insured postal service. All outgoing delivery costs are excluded.
Please return faulty goods to TANDY Media Limited, PO Box 302, Bexhill-on-Sea, TN40 9HN, UK.
Exclusions for unwanted items
We cannot accept returns of audio/video/DVD products or software that you have unsealed or any periodicals/magazines.
Please return faulty goods to our office at the address above. A like for like replacement will be provided where possible. The item must be within the manufacturer’s warranty period, if applicable. Where items returned are subsequently found NOT to be faulty, the customer will be liable for all costs.
Items sent in error
In the case of an incorrect item being received, we will endeavour to send you the correct item as soon as possible once we receive the original item back. You will not be liable for any carriage charges to rectify this situation.
If goods are found to have been damaged in transit then they may be returned and a replacement, if requested and if available, will be despatched. If no replacement is available then monies will be refunded in full. We must be informed within 7 days of receipt by either e-mail on email@example.com or by telephone on 01323 514435 (UK) or +44 1323 514435 (overseas) with confirmation in writing thereafter. It is in your own interests to check the delivery immediately and notify us of any problems.
Non-Delivery of Goods
Claims for missing items or the non-delivery of complete orders must be made within 30 days of the despatch date. Any claims for non-delivery after 30 days from the date of despatch cannot be accepted. Any customers who have selected surface mail as their delivery option please call UK: 01323 514435 (UK) or +44 1323 514435 or email firstname.lastname@example.org for further information.